Returns & Exchanges

At 99 Bikes, we want you to ride with confidence, which is why we offer a 30-day return policy on most items to ensure you have the perfect gear for your cycling journey. Products must be in original, unused condition with all packaging intact to qualify for a full refund or exchange.

Return Process

• 1.
  Check Eligibility

  Ensure your item is in its original packaging, unused, and within the 30-day return window from the date of purchase.

• 2.
  Initiate Your Return

  Log in to your 99 Bikes account to generate a return authorization number or visit any of our local retail stores with your proof of purchase.

• 3.
  Pack and Ship

  Securely pack your items and attach the provided shipping label, then drop the package off at any authorized courier location.

• 4.
  Receive Refund

  Once our technicians inspect the returned gear, we will process your refund to the original payment method within 3-5 business days.